Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339513 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Union Memorial Hospital — 201 East University Parkway, Baltimore MD, 21239

Jan 23, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 2 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
1d
▶ Clock Running
Status: Created
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Jan 26 → Feb 12, 2026
13 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 23, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 26 Created ▶ Running 1 1
Jan 26 → Feb 12 Ready for Release ⏸ Paused 13 —
Feb 12 → Feb 13 Scheduled ▶ Running 1 2
Feb 13 → Feb 13 Tech On Site ▶ Running 0 2
Dispatch 2.0d
Holding 14.0d (excluded)
Coordinators 1.1d
Field Work 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
14.0 days
Coordinators
1.1 days
Field Work
2.0 days
Billing
1.3 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
16.0 days Total Age
⏱️
14.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 12, 2026
Visit 2 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
14.0d
Scheduled
1.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RFosbury - dispatch to Allan K

02/03/2026 RFosbury Return to complete FCO after repairs are completed.

01/23/2026 EMartin follow up for WO-01244984

-follow up notes-

"Return to complete FCO after repairs are completed."

🔧 Work Performed
Implemented FCO86600081, all required tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jan 23, 9:39 AM
Work Order: WO-01339513
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Rich Fosbury Jan 26, 9:10 AM
From: Entered
To: Ready for Release
Duration in Previous: 2d 23h
🚨 14.0 business days
👷
▶
4 Technician Assigned Feb 12, 11:04 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T00:00:00.000+0000, 2026-02-12T05:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 17d 1h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T13:00:00.000+0000
🔧
Status: Tech On Site by Allan Klus Feb 12, 7:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8h 29m
⏱️
4x Labor Added Feb 12, 7:40 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 0.75, 1.5
⏱️
▶
2 2x Labor Added Feb 13, 9:01 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 13h 28m, 0m
🏁
Status: Closed by Allan Klus Feb 13, 7:44 PM
From: Tech Off Site
To: Closed
Duration in Previous: 10h 42m
⏳ 2.5 business days
⏱️
Labor Added Feb 18, 12:29 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 12:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 12, 8:00 AM
Created
Jan 23, 9:39 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03103889 Labor Open 3.25 $0.00 Feb 12, 7:40 PM
WL-03103890 Labor Open 0.75 $0.00 Feb 12, 7:40 PM
WL-03103891 Labor Open 1.5 $0.00 Feb 12, 7:40 PM
WL-03103892 Travel Open 7 $0.00 Feb 12, 7:40 PM
WL-03104607 Labor Open 0.25 $237.50 Feb 13, 9:01 AM
WL-03104608 Labor Open 0.25 $155.00 Feb 13, 9:01 AM
WL-03110306 Labor Open 0.016666666666667 $38.00 Feb 18, 12:29 PM

Details