Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339546 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466

Jan 23, 2026 → Jan 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 23, 2026 Completed: Jan 23, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Jan 23 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.5d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
0.1 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Jan 23, 2026 (7 days early)
📅
0.5 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 40 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
cycle tested unit - found no issues - returned to service
🔍 Technician Findings
found tag on bed stating "out of service"
⚠️ Problem Description
repair request tag on bed states out of service Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Jan 23, 1:57 PM
Type: Labor
Status: Open
Qty: 0.25, 0.83333333333333
👷
▶
2 Status: Assigned Jan 23, 2:38 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Matthew Sebzda
✔️
Status: Completed by Matthew Sebzda Jan 23, 2:47 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 4:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
▶
2 Status: Invoice Pending Jan 26, 4:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 27, 8:00 AM
Invoice Number: SM-252274

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 23, 10:59 AM
Invoice #
SM-252274

Work Details (2)

Name Type Status Qty Amount Date
WL-03076792 Labor Open 0.25 $0.00 Jan 23, 1:57 PM
WL-03076793 Labor Open 0.83333333333333 $0.00 Jan 23, 1:57 PM

Details