Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339576 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 23, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 23 → Jan 30, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 23, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 30 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.6d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.6 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Jan 30, 2026 (on time)
📅
5.6 days Total Age
⏱️
5.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 40 days old
🚨
Primary Delay 5.6 days stuck in "Assigned"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/30/26 MMcNamara

Problem Description:    
Standard Service, LX unit and 6 probes

Technician Findings:    
All 7 components of this system will require UPC labels replaced

Work Performed    
Standard service performed.

TR179 660nm 75mW Probe (A8018)
UDI Label applied

TR172 810nm 200mW Probe (A8142)
UDI Label applied

TR171 Skin Conduction Probe (A7726)
UDI Label applied

TR172 810nm 200mW Probe (A8200)
UDI Label applied

TR181 104 Cluster Probe (A7867)
UDI Label applied

TR177 1W IR Probe (A7841)
UDI Label applied

TR170 LX2.3 Control Unit (230568)
UDI Label applied


 
🔧 Work Performed
Standard service performed. TR179 660nm 75mW Probe (A8018) UDI Label applied TR172 810nm 200mW Probe (A8142) UDI Label applied TR171 Skin Conduction Probe (A7726) UDI Label applied TR172 810nm 200mW Probe (A8200) UDI Label applied TR181 104 Cluster Probe (A7867) UDI Label applied TR177 1W IR Probe (A7841) UDI Label applied TR170 LX2.3 Control Unit (230568) UDI Label applied
🔍 Technician Findings
All 7 components of this system will require UPC labels replaced
⚠️ Problem Description
Standard Service, LX unit and 6 probes

Timeline

📋
▶
4 Work Order Created Jan 23, 1:49 PM
Work Order Created → Expenses Added → Status: Assigned → Technician Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
⚠️ 6.0 business days
⏱️
Labor Added Jan 30, 9:21 AM
Type: Labor
Status: Open
Qty: 1.5
⏱️
2x Labor Added Jan 30, 9:28 AM
Type: Labor
Status: Open
Qty: 3.5, 1.75
✔️
Status: Completed by MICHAEL MCNAMARA Jan 30, 9:47 AM
From: Assigned
To: Completed
Duration in Previous: 6d 19h
🏁
Status: Closed by MICHAEL MCNAMARA Jan 30, 9:56 AM
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 9m, 0m
📨
▶
3 Status: Invoice Pending Jan 30, 12:34 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252681

Bottlenecks

Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 23, 1:49 PM
Invoice #
SM-252681

Work Details (4)

Name Type Status Qty Amount Date
WL-03076776 Expenses Open 1 $0.00 Jan 23, 1:49 PM
WL-03084651 Labor Open 1.5 $157.50 Jan 30, 9:21 AM
WL-03084673 Labor Open 3.5 $367.50 Jan 30, 9:28 AM
WL-03084674 Labor Open 1.75 $208.25 Jan 30, 9:28 AM

Details