📍 CVS - CVS-05260 — 3401 West Walnut Hill Lane, Irving TX, 75038
Jan 23, 2026 → Jan 27, 2026
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 29, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: L2 Screening
Jan 23 → Jan 27, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Jan 23, 2026Completed: Jan 27, 2026
Business Days Used2 / 4
04d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 23 → Jan 23
Created
▶ Running
0
0 / 4
Jan 23 → Jan 27
L2 Screening
▶ Running
2
2 / 4
Jan 27 → Jan 27
Assigned
▶ Running
0
2 / 4
Dispatch2.5d
Coordinators0.0d
Billing1.4d
✓ SLA Met
Dispatch
2.5 days
Over SLA
Coordinators
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 23, 2026
Due: Jan 29, 2026
Completed: Jan 27, 2026 (2 days early)
📅
2.5 daysTotal Age
⏱️
2.5d in L2 ScreeningLongest Stage
🔄
6 transitionsStatus Changes
⚠️
1.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 40 days old
🚨
Primary Delay2.5 days stuck in "L2 Screening"
⏱️
Total Delay1.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
2.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
No parts available for display rack
🔍Technician Findings
No parts available for display rack.
⚠️Problem Description
Follow-Up Notes
display rack is missing
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Model 300 with Backboard
Jan 23, 2026 7:06pm
@Brendan Chaney WO is asking for a display rack. Do you have this PN? Thank you