Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339661 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Lakeside Hospital — 5176 Hill Road E, Lakeport CA, 95453

Jan 23, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Feb 6, 2026
10 business days (counted)
Running total: 10 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 22, 2026
9 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 23, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Scheduled ▶ Running 0 0
Jan 23 → Feb 6 Ready for Scheduling ▶ Running 10 10
Feb 6 → Feb 22 Scheduled ▶ Running 9 19
Dispatch 0.0d
Coordinators 19.8d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
19.1 days Total Age
⏱️
10.1d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 40 days old
🚨
Primary Delay 10.1 days stuck in "Ready for Scheduling"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.7d / 2.0d SLA
Ready for Scheduling
10.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23/2026 1748 CM ack msg; LM w/ME, SS, CW; 1747 CW unavail; 1/27/2026 LM w/Jonathan re NAR; 1850 DR avail; 1908 LM w/Julian re cnfm; 2/4/2026 1208 Jonathan cnfm; 1230 ack cnfm; LM w/DR; 2/6/2026 1312 CM 2nd msg w/DR; 1315 DR ack cnfm; 1315 DR ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 23, 5:52 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 4m
🚨 10.8 business days
👷
▶
2 Technician Assigned Feb 6, 1:36 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 19h
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Feb 18, 8:45 AM
Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 18, 9:24 AM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 18, 2:45 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Feb 19, 11:11 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Feb 19, 11:16 PM
Labor Added → Labor Added → 2x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.1 business days
⏱️
▶
3 Labor Added Feb 21, 12:14 AM
Labor Added → 2x Labor Added → Expenses Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 10.25
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 21, 12:21 AM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 0.0 business days
⏱️
2x Labor Added Feb 22, 10:02 AM
Type: Labor
Status: Open
Qty: 4, 14
⏱️
Labor Added Feb 22, 10:40 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Diane Rovatsos Feb 22, 10:47 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 9m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:22 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254990

Bottlenecks

Ready for Scheduling
Duration: 10.1 business days (threshold: 1.0 business days)
Exceeded by 9.1 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Feb 17, 6:00 AM
Created
Jan 23, 5:52 PM
Invoice #
SM-254990

Work Details (28)

Name Type Status Qty Amount Date
WL-03109930 Labor Open 10 $977.00 Feb 18, 8:45 AM
WL-03109931 Expenses Open 1 $145.67 Feb 18, 8:47 AM
WL-03109932 Expenses Open 1 $145.67 Feb 18, 8:47 AM
WL-03109933 Expenses Open 1 $145.67 Feb 18, 8:47 AM
WL-03109972 Expenses Open 1 $93.48 Feb 18, 9:24 AM
WL-03109973 Expenses Open 1 $68.00 Feb 18, 9:25 AM
WL-03109977 Expenses Open 1 $68.00 Feb 18, 9:26 AM
WL-03109976 Expenses Open 1 $68.00 Feb 18, 9:26 AM
WL-03110562 Labor Open 0.5 $20.00 Feb 18, 2:45 PM
WL-03110568 Labor Open 0.5 $20.00 Feb 18, 2:47 PM
WL-03113305 Labor Open 8 $977.00 Feb 19, 11:11 PM
WL-03113306 Labor Open 7.5 $977.00 Feb 19, 11:11 PM
WL-03113307 Labor Open 0.5 $20.00 Feb 19, 11:15 PM
WL-03113308 Labor Open 0.5 $20.00 Feb 19, 11:16 PM
WL-03113309 Labor Open 0.5 $20.00 Feb 19, 11:18 PM
WL-03113310 Expenses Open 1 $163.67 Feb 19, 11:20 PM
WL-03113322 Expenses Open 1 $68.00 Feb 19, 11:20 PM
WL-03115032 Labor Open 0.5 $20.00 Feb 21, 12:14 AM
WL-03115034 Labor Open 10.25 $410.00 Feb 21, 12:17 AM
WL-03115035 Expenses Open 1 $120.32 Feb 21, 12:18 AM
WL-03115036 Expenses Open 1 $68.00 Feb 21, 12:18 AM
WL-03115038 Expenses Open 1 $282.66 Feb 21, 12:21 AM
WL-03115037 Expenses Open 1 $48.55 Feb 21, 12:21 AM
WL-03115039 Expenses Open 1 $705.09 Feb 21, 12:22 AM
WL-03115040 Expenses Open 1 $3.30 Feb 21, 12:23 AM
WL-03115431 Labor Open 4 $977.00 Feb 22, 10:02 AM
WL-03115432 Labor Open 14 $560.00 Feb 22, 10:02 AM
WL-03115437 Labor Open 0.5 $20.00 Feb 22, 10:40 AM

Details