Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339816 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Salem Hospital — 665 Winter Street SE, Salem OR, 97301

Jan 26, 2026 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
0d
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 26, 2026 Completed: Jan 26, 2026
Coordinators 0.1d
Billing 1.5d
✓ SLA Met
Coordinators
0.1 days
Billing
1.5 days
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
0.1 days Total Age
⏱️
8.7d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 8.7 days stuck in "Closed"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.1d / 2.0d SLA
Closed
8.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Jan 26, 12:37 PM
Work Order: WO-01339816
Type: CSOL Services
Priority: PSM
💵
▶
2 Expenses Added Jan 26, 1:41 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Alex Majetich
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 5m, 0m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 23m
⏳ 1.8 business days
💰
▶
2 Status: Invoiced Feb 6, 6:22 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253126

Bottlenecks

Closed
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Jan 26, 2:00 PM
Created
Jan 26, 12:37 PM
Invoice #
SM-253126

Work Details (1)

Name Type Status Qty Amount Date
WL-03079103 Expenses Open 1 $599.00 Jan 26, 1:41 PM

Details