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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339832 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 26, 2026 → Feb 6, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 2, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Feb 5, 2026
8 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 26, 2026 Completed: Feb 6, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 5
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0 / 5
Jan 26 → Feb 5 Awaiting Parts ⏸ Paused 8 —
Feb 5 → Feb 5 Reschedule ▶ Running 0 0 / 5
Feb 5 → Feb 6 Tech On Site ▶ Running 1 1 / 5
Feb 6 → Feb 6 Completed ▶ Running 0 1 / 5
Feb 6 → Feb 6 Assigned ▶ Running 0 1 / 5
Dispatch 0.0d
Material Management 8.7d
Coordinators 0.2d
Field Work 2.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.7 days
Over SLA
Coordinators
0.2 days
Field Work
2.1 days
Over SLA
Billing
0.0 days
Created: Jan 26, 2026 Due: Feb 2, 2026 Completed: Feb 6, 2026 (3 days late)
📅
9.7 days Total Age
⏱️
8.7d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
5.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 5, 2026
Visit 2 Feb 6, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 8.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts
8.7d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR isolator. Replaced Fowler linkage screw and bushing.
🔍 Technician Findings
CPR iso worn. Fowler linkage screw fell out.
⚠️ Problem Description
Joe Evans: Head won't stay up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 26, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 26, 1:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 14m
⚠️ 9.0 business days
🔩
▶
2 4x Parts Added Feb 5, 1:30 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 9d 23h
🔧
Status: Tech On Site by Joe Evans Feb 5, 1:49 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 19m
🔩
Parts Added Feb 5, 1:59 PM
Type: Parts
Status: Open
Qty: 1
⏱️
Labor Added Feb 5, 2:26 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Joe Evans Feb 5, 10:31 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 41m
👷
▶
2 Technician Assigned Feb 6, 8:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Completed
To: Assigned
Duration in Previous: 9h 34m
⏱️
▶
2 Labor Added Feb 6, 8:47 AM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 42m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 4:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8h 9m
📨
▶
2 Status: Invoice Pending Feb 6, 5:16 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.8 business days
🧾
Invoice Created Feb 11, 11:32 AM
Invoice Number: SM-253393

Bottlenecks

Awaiting Parts
Duration: 8.7 business days (threshold: 3.0 business days)
Exceeded by 5.7 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

📦
Parts Order 00089068
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 26, 1:27 PM
Invoice #
SM-253393

Work Details (7)

Name Type Status Qty Amount Date
WL-03093177 Parts Open 1 $0.00 Feb 5, 1:30 PM
WL-03093175 Parts Open 1 $0.00 Feb 5, 1:30 PM
WL-03093176 Parts Open 1 $0.00 Feb 5, 1:30 PM
WL-03093178 Expenses Open 1 $0.00 Feb 5, 1:30 PM
WL-03093282 Parts Open 1 $0.00 Feb 5, 1:59 PM
WL-03093448 Labor Open 1 $0.00 Feb 5, 2:26 PM
WL-03094872 Labor Open 0.25 $0.00 Feb 6, 8:47 AM

Details