Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339834 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jan 26, 2026 → Feb 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 2, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Feb 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Feb 3, 2026
6 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Closed
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 26, 2026 Invoiced: Feb 3, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 5
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0 / 5
Jan 26 → Feb 3 Awaiting Parts ⏸ Paused 6 —
Feb 3 → Feb 3 Reschedule ▶ Running 0 0 / 5
Feb 3 → Feb 3 Completed ▶ Running 0 0 / 5
Feb 3 → Feb 3 Assigned ▶ Running 0 0 / 5
Feb 3 → Feb 3 Closed ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 6.6d
Coordinators 0.1d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.6 days
Over SLA
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.2 days
Created: Jan 26, 2026 Due: Feb 2, 2026 Completed: Feb 3, 2026 (on time)
📅
6.7 days Total Age
⏱️
6.6d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
4.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 26, 2026
Visit 2 Feb 3, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 6.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
6.6d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced right stirrup assembly tested bed functions and returned bed to service
🔍 Technician Findings
right calf assembly inoperable
⚠️ Problem Description
Kenneth Lancara: repair request stirrup assembly inoperable
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Jan 26, 1:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
3 Parts Requested Jan 26, 2:09 PM
Parts Requested → Status: Awaiting Parts → 2x Labor Added
📦
Status: Awaiting Parts by Kenneth Lancara
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 40m
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.5
⚠️ 7.0 business days
🔩
▶
6 2x Parts Added Feb 3, 11:11 AM
2x Parts Added → Status: Reschedule → 2x Labor Added → Status: Completed → Status: Assigned → Technician Assigned
🔄
Status: Reschedule by Kenneth Lancara
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 21h
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 3
✔️
Status: Completed by Kenneth Lancara
From: Reschedule
To: Completed
Duration in Previous: 2m
👷
Status: Assigned by Brandi Alvarez
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 2m, 1m
👷
Technician Assigned by Brandi Alvarez
Technician: Kenneth Lancara
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 11:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 44m
📨
▶
2 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 20.0 business days
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-252970

Bottlenecks

Awaiting Parts
Duration: 6.6 business days (threshold: 3.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

📦
Parts Order 00089069
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 26, 1:28 PM
Invoice #
SM-252970

Work Details (6)

Name Type Status Qty Amount Date
WL-03079138 Labor Open 0.25 $0.00 Jan 26, 2:12 PM
WL-03079139 Labor Open 0.5 $0.00 Jan 26, 2:12 PM
WL-03089278 Parts Open 1 $0.00 Feb 3, 11:11 AM
WL-03089279 Expenses Open 1 $0.00 Feb 3, 11:11 AM
WL-03089280 Labor Open 0.25 $0.00 Feb 3, 11:13 AM
WL-03089281 Labor Open 3 $0.00 Feb 3, 11:13 AM

Details