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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339835 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jan 26, 2026 → Feb 16, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 2, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 14 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Feb 13, 2026
14 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Completed
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 26, 2026 Completed: Feb 16, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 5
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0 / 5
Jan 26 → Feb 13 Awaiting Parts ⏸ Paused 14 —
Feb 13 → Feb 13 Reschedule ▶ Running 0 0 / 5
Feb 13 → Feb 16 Completed ▶ Running 0 0 / 5
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 13.7d
Coordinators 0.1d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
13.7 days
Over SLA
Coordinators
0.1 days
Field Work
1.0 days
Billing
0.0 days
Created: Jan 26, 2026 Due: Feb 2, 2026 Completed: Feb 16, 2026 (13 days late)
📅
14.7 days Total Age
⏱️
13.7d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
17.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 26, 2026
Visit 2 Feb 12, 2026
Visit 3 Feb 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 37 days old
🚨
Primary Delay 13.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
13.7d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/26 - TGifford; Unable to close same day; not assigned to tech.

🔧 Work Performed
ts and ordered parts Removed and replaced logic board and communication cable. Bed left in good working condition.
🔍 Technician Findings
siderails not communicating all functions to bed
⚠️ Problem Description
Kenneth Lancara: repair request logic board and comm board inop
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Jan 26, 1:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 26, 2:15 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 46m
⏱️
Labor Added Jan 26, 2:53 PM
Type: Labor
Status: Open
Qty: 1
🚨 14.0 business days
⏱️
▶
2 3x Labor Added Feb 12, 7:46 PM
3x Labor Added → 3x Parts Added
🔩
3x Parts Added
Type: Parts
Status: Open
Qty: 1
🔩
▶
3 4x Parts Added Feb 12, 7:51 PM
4x Parts Added → Status: Reschedule → Status: Completed
🔄
Status: Reschedule by Torre Gifford
From: Awaiting Parts
To: Reschedule
Duration in Previous: 17d 5h
✔️
Status: Completed by Torre Gifford
From: Reschedule
To: Completed
Duration in Previous: 1m
⏳ 1.5 business days
👷
▶
3 Technician Assigned Feb 16, 8:36 AM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Mark Franks
From: Completed
To: Assigned
Duration in Previous: 3d 12h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.083333333333333
✔️
Status: Completed by Torre Gifford Feb 16, 8:41 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 10:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 1h
📨
▶
2 Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-254952

Bottlenecks

Awaiting Parts
Duration: 13.7 business days (threshold: 3.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📦
Parts Order 00089070
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 26, 1:28 PM
Invoice #
SM-254952

Work Details (12)

Name Type Status Qty Amount Date
WL-03079149 Labor Open 1 $0.00 Jan 26, 2:53 PM
WL-03103912 Labor Open 2.5 $0.00 Feb 12, 7:46 PM
WL-03103913 Labor Open 3.5 $0.00 Feb 12, 7:46 PM
WL-03103914 Travel Open 90 $0.00 Feb 12, 7:46 PM
WL-03103926 Parts Open 1 $0.00 Feb 12, 7:50 PM
WL-03103927 Parts Open 1 $0.00 Feb 12, 7:50 PM
WL-03103928 Parts Open 1 $0.00 Feb 12, 7:50 PM
WL-03103929 Parts Open 1 $0.00 Feb 12, 7:51 PM
WL-03103930 Parts Open 1 $0.00 Feb 12, 7:51 PM
WL-03103931 Parts Open 1 $0.00 Feb 12, 7:51 PM
WL-03103932 Expenses Open 1 $0.00 Feb 12, 7:51 PM
WL-03106830 Labor Open 0.083333333333333 $0.00 Feb 16, 8:40 AM

Details