Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339907 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 26, 2026 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 26, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Assigned ▶ Running 0 0
Jan 26 → Jan 27 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.1d
Field Work 6.0d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Field Work
6.0 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jan 26, 2026 Due: Jan 31, 2026 Completed: Feb 3, 2026 (2 days late)
📅
6.4 days Total Age
⏱️
6.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 37 days old
🚨
Primary Delay 6.0 days stuck in "Completed"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.1d / 2.0d SLA
Completed
6.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Billing Review
2.1d / 2.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 DPatton - Do we bill for wait time?

🔧 Work Performed
NOSECONE GCX JACO UPGRADE
🔍 Technician Findings
NOSECONE GCX JACO UPGRADE
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 26, 3:27 PM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Mandy Newman
Technician: Derick Velazquez
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-26T13:00:00.000+0000
✔️
Status: Completed by Derick Velazquez Jan 27, 12:33 AM
From: Scheduled
To: Completed
Duration in Previous: 9h 3m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 31, 2:49 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 3, 6:15 PM
From: Completed
To: Closed
Duration in Previous: 7d 17h
⏳ 3.7 business days
💵
Status: Billing Review by Diane Patton Feb 6, 6:08 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 23h
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 12:12 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 18h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Billing Review
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 26, 8:00 AM
Created
Jan 26, 3:27 PM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03086558 Labor Open 0.75 $56.48 Jan 31, 2:49 PM
WL-03086559 Labor Open 1 $0.00 Jan 31, 2:51 PM

Details