Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339939 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Unused Guarantee Day — 123 Street, Wilmington OH, 45177

Jan 26, 2026 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 26, 2026 Completed: Jan 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
2.3 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
0.0 days Total Age
⏱️
3.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 3.2 days stuck in "Closed"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Unused Guarantee Day

Timeline

📋
▶
3 Work Order Created Jan 26, 5:07 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: a0hVU000006gc3pYAA, Lilah Azizadah
⏱️
▶
3 Labor Added Jan 26, 5:13 PM
Labor Added → Dispatch Scheduled → Status: Completed
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-01-23T13:00:00.000+0000
✔️
Status: Completed by Wayne Rush
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
💰
▶
2 Status: Invoiced Jan 30, 5:53 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252662

Bottlenecks

Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Jan 23, 8:00 AM
Created
Jan 26, 5:07 PM
Invoice #
SM-252662

Work Details (1)

Name Type Status Qty Amount Date
WL-03079275 Labor Open 8 $1,450.00 Jan 26, 5:13 PM

Details