Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339940 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Jan 26, 2026 → Feb 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 8, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 8, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 26, 2026 Completed: Feb 8, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 8 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 9.2d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.2 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Feb 8, 2026 (326 days early)
📅
9.2 days Total Age
⏱️
9.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026
Visit 5 Feb 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 37 days old
🚨
Primary Delay 9.2 days stuck in "Scheduled"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Phase 1

Timeline

📋
▶
3 Work Order Created Jan 26, 5:27 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Lilah Azizadah
⚠️ 5.8 business days
⏱️
▶
2 Labor Added Feb 2, 11:18 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Feb 4, 10:04 AM
4x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Feb 4, 10:11 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 3x Labor Added Feb 5, 9:07 AM
3x Labor Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
▶
3 3x Expenses Added Feb 6, 1:02 PM
3x Expenses Added → 2x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 6, 1:08 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 6, 1:22 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
🚗
▶
2 Travel Added Feb 8, 3:33 PM
Travel Added → Status: Completed
✔️
Status: Completed by Lilah Azizadah
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 22h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 40m
💰
▶
2 Status: Invoiced Feb 13, 4:34 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253964

Bottlenecks

Scheduled
Duration: 9.2 business days (threshold: 2.0 business days)
Exceeded by 7.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Feb 2, 9:00 AM
Created
Jan 26, 5:27 PM
Invoice #
SM-253964

Work Details (25)

Name Type Status Qty Amount Date
WL-03087858 Labor Open 8 $1,450.00 Feb 2, 11:18 AM
WL-03087863 Expenses Open 1 $68.00 Feb 2, 11:19 AM
WL-03090938 Labor Open 8 $1,450.00 Feb 4, 10:04 AM
WL-03090937 Labor Open 8 $1,450.00 Feb 4, 10:04 AM
WL-03090941 Expenses Open 1 $68.00 Feb 4, 10:05 AM
WL-03090942 Expenses Open 1 $68.00 Feb 4, 10:05 AM
WL-03090945 Expenses Open 1 $718.21 Feb 4, 10:08 AM
WL-03090977 Expenses Open 1 $183.30 Feb 4, 10:11 AM
WL-03090978 Expenses Open 1 $183.30 Feb 4, 10:11 AM
WL-03090979 Expenses Open 1 $183.30 Feb 4, 10:11 AM
WL-03092611 Labor Open 8 $1,450.00 Feb 5, 9:07 AM
WL-03092612 Expenses Open 1 $68.00 Feb 5, 9:07 AM
WL-03092613 Expenses Open 1 $183.30 Feb 5, 9:07 AM
WL-03092617 Expenses Open 1 $36.32 Feb 5, 9:09 AM
WL-03092620 Expenses Open 1 $40.00 Feb 5, 9:10 AM
WL-03095311 Expenses Open 1 $68.00 Feb 6, 1:02 PM
WL-03095309 Labor Open 4 $1,450.00 Feb 6, 1:02 PM
WL-03095310 Expenses Open 1 $68.00 Feb 6, 1:02 PM
WL-03095312 Expenses Open 1 $75.99 Feb 6, 1:04 PM
WL-03095317 Expenses Open 1 $110.86 Feb 6, 1:04 PM
WL-03095318 Expenses Open 1 $40.00 Feb 6, 1:05 PM
WL-03095326 Expenses Open 1 $183.30 Feb 6, 1:08 PM
WL-03095349 Expenses Open 1 $5.00 Feb 6, 1:22 PM
WL-03095350 Expenses Open 1 $662.33 Feb 6, 1:22 PM
WL-03096921 Travel Open 31 $22.32 Feb 8, 3:33 PM

Details