Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339946 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Penn State St Joseph Medical Center — 2500 Bernville Rd, Reading PA, 19605

Jan 26, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (20 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 4, 2026
7 business days (counted)
Running total: 7 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 23, 2026
12 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 19 of ? biz days used
6d
▶ Clock Running
Status: Billing Review
Feb 23 → Mar 3, 2026
6 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Scheduled ▶ Running 0 0
Jan 26 → Feb 4 Ready for Scheduling ▶ Running 7 7
Feb 4 → Feb 23 Scheduled ▶ Running 12 19
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 19
Feb 23 → Mar 3 Billing Review ▶ Running 6 25
Coordinators 19.4d
Billing 5.9d
✗ SLA Missed
Coordinators
19.4 days
Over SLA
Billing
5.9 days
Over SLA
Created: Jan 26, 2026 Due: Dec 31, 2026 Completed: Mar 3, 2026 (303 days early)
📅
24.8 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
20.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 37 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Ready for Scheduling
6.4d / 1.0d SLA
Billing Review
5.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 1738 CM ack msg; LM w/ME, NN DAYS/DATES UNCLEAR; 1/27/2026 2014 LM w/Beth re NAR; 2/3/2026 NNL ; 1359 DC avail; 1632 LM w/Beth re cnfm; 1936 Beth Connor cnfm; 2008 ack cnfm; LM w/DC; DC ack cnfm; 2/23/2026 1515 Beth cxl; 1620 ack cxl; LM w/DC

Timeline

📋
▶
3 Work Order Created Jan 26, 5:59 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 6.7 business days
👷
▶
2 Technician Assigned Feb 3, 8:09 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 2h
🚨 13.5 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 23, 4:19 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 19d 20h
💵
Status: Billing Review by Caitlin Mcgee Feb 23, 4:59 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 40m
⚠️ 5.9 business days
💵
▶
2 Expenses Added Mar 3, 12:20 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Danielle Corff
From: Billing Review, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m

Bottlenecks

Ready for Scheduling
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
Mar 3, 9:00 AM
Created
Jan 26, 5:59 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03127427 Expenses Open 1 $745.59 Mar 3, 12:20 AM

Details