Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339953 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 27, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 3, 2026
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
10d
▶ Clock Running
Status: Assigned
Jan 28 → Feb 11, 2026
10 business days (counted)
Running total: 11 of 5 biz days used
Created: Jan 27, 2026 Completed: Feb 11, 2026
Business Days Used 11 / 5
0 5d budget +6d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 5
Jan 27 → Jan 28 Ready for Scheduling ▶ Running 1 1 / 5
Jan 28 → Feb 11 Assigned ▶ Running 10 11 / 5
Dispatch 0.0d
Coordinators 12.6d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.6 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Feb 11, 2026 (7 days late)
📅
12.0 days Total Age
⏱️
10.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 36 days old
🚨
Primary Delay 10.6 days stuck in "Assigned"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
tracked bed , assessed bed replaced gatch motor and ran full functional test returned bed back to 4th floor back to service
🔍 Technician Findings
tracked bed moved to repair shop , assessed bed and found that gatch motor was inoperable
⚠️ Problem Description
Requested by GE: Stryker 300553 sn = 210700866 Reported issue = The foot part won't go up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 8:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 28, 2:30 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Kenneth Lancara
⏳ 4.0 business days
👷
Technician Assigned by Brandi Alvarez Feb 2, 9:39 AM
Technician: Yves Dessin
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Feb 11, 3:16 PM
2x Parts Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 14d 0h
🏁
Status: Closed by Yves Dessin Feb 11, 3:23 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 9:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254238

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 27, 8:07 AM
Invoice #
SM-254238

Work Details (2)

Name Type Status Qty Amount Date
WL-03101408 Parts Open 1 $0.00 Feb 11, 3:16 PM
WL-03101409 Labor Open 2 $0.00 Feb 11, 3:16 PM

Details