Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340024 ↗ ServiceMax

TUFTS UNIVERSITY • Repair • PC

📍 Tufts University — 62 Talbot Ave, Medford MA, 02155

Jan 27, 2026 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 3, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
0d
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 27, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
0.3 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Jan 27, 2026 (7 days early)
📅
0.0 days Total Age
⏱️
0.2d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 36 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired TS300 pump
📄 Description
REPAIRED TS 300 PUMP 1PH

Timeline

📋
▶
4 Work Order Created Jan 27, 10:16 AM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 2m, 0m
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
🏁
Status: Closed by Tami Dawe Jan 27, 10:21 AM
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 12:20 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 58m
💰
Status: Invoiced by Hannah Shaw Jan 27, 12:27 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Jan 27, 12:46 PM
Invoice Number: SM-252317

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Jan 27, 10:16 AM
Invoice #
SM-252317

Work Details (1)

Name Type Status Qty Amount Date
WL-03079707 Labor Open 1 $1,592.00 Jan 27, 10:18 AM

Details