Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340026 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 27, 2026 → Feb 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 3, 2026
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
8d
▶ Clock Running
Status: Assigned
Jan 27 → Feb 7, 2026
8 business days (counted)
Running total: 8 of 5 biz days used
Created: Jan 27, 2026 Completed: Feb 7, 2026
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 5
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0 / 5
Jan 27 → Feb 7 Assigned ▶ Running 8 8 / 5
Dispatch 0.0d
Coordinators 9.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Feb 7, 2026 (3 days late)
📅
9.0 days Total Age
⏱️
8.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 36 days old
🚨
Primary Delay 8.4 days stuck in "Assigned"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
8.4d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced and installed CPR isolator
🔍 Technician Findings
head of bed inop /CPR isolator inop
⚠️ Problem Description
SN 070101863 GE 603420436 the bed wont raise up, wont stay in place. Device is located in main OR 2nd floor
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 10:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 3:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 6m
⚠️ 8.0 business days
⏱️
3x Labor Added Feb 5, 7:56 PM
Type: Labor, Parts
Status: Open
Qty: 3, 1
⏳ 1.5 business days
✔️
Status: Completed by Yves Dessin Feb 7, 12:43 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 21h, 0m
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Feb 13, 8:31 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253950

Bottlenecks

Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 27, 10:20 AM
Invoice #
SM-253950

Work Details (3)

Name Type Status Qty Amount Date
WL-03094192 Labor Open 3 $285.00 Feb 5, 7:56 PM
WL-03094193 Labor Open 1 $0.00 Feb 5, 7:56 PM
WL-03094194 Parts Open 1 $11.16 Feb 5, 7:56 PM

Details