Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340030 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 27, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 9, 2026
✓ SLA Met (1 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
6d
▶ Clock Running
Status: Created
Jan 27 → Feb 4, 2026
6 business days (counted)
Running total: 6 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 27, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Feb 4 Created ▶ Running 6 6
Feb 4 → Feb 6 Assigned ▶ Running 2 8
Dispatch 7.0d
Coordinators 3.0d
Billing 4.6d
✓ SLA Met
Dispatch
7.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Billing
4.6 days
Over SLA
Created: Jan 27, 2026 Due: Feb 9, 2026 Completed: Feb 6, 2026 (3 days early)
📅
9.0 days Total Age
⏱️
7.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 36 days old
🚨
Primary Delay 7.0 days stuck in "Entered"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
4.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
▶
2 Work Order Created Jan 27, 10:27 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Feb 4, 10:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 7d 23h
⏳ 3.0 business days
✔️
Status: Completed by Tami Dawe Feb 6, 11:49 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 9, 9:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 12, 11:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 13h
💰
▶
2 Status: Invoiced Feb 12, 11:28 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253782

Bottlenecks

Entered
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 27, 10:27 AM
Invoice #
SM-253782

Work Details (1)

Name Type Status Qty Amount Date
WL-03079729 Parts Open 1 $1,222.50 Jan 27, 10:28 AM

Details