Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340045 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Jan 27, 2026 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (7 biz days late)
Active: 10 biz days
🕐 Clock stopped: Invoiced (Feb 10, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Completed
Jan 28 → Feb 3, 2026
4 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Closed
Feb 3 → Feb 6, 2026
3 business days (counted)
Running total: 8 of ? biz days used
0d
▶ Clock Running
Status: WO Correction Needed
Feb 6 → Feb 8, 2026
0 business days (counted)
Running total: 8 of ? biz days used
2d
▶ Clock Running
Status: Incomplete
Feb 8 → Feb 10, 2026
2 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 27, 2026 Invoiced: Feb 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Assigned ▶ Running 0 0
Jan 27 → Jan 28 Scheduled ▶ Running 1 1
Jan 28 → Feb 3 Completed ▶ Running 4 5
Feb 3 → Feb 6 Closed ▶ Running 3 8
Feb 6 → Feb 8 WO Correction Needed ▶ Running 0 8
Feb 8 → Feb 10 Incomplete ▶ Running 2 10
Dispatch 0.1d
Coordinators 1.4d
Field Work 4.5d
Incomplete 2.0d (excluded)
Billing 3.5d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
1.4 days
Field Work
4.5 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
3.5 days
Over SLA
Created: Jan 27, 2026 Due: Jan 31, 2026 Completed: Feb 10, 2026 (9 days late)
📅
11.0 days Total Age
⏱️
4.5d in Completed Longest Stage
🔄
9 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 36 days old
🚨
Primary Delay 4.5 days stuck in "Completed"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Completed
4.5d / 1.0d SLA
Closed
4.1d / 1.0d SLA
WO Correction Needed
0.2d
Incomplete
2.0d
Ready to Bill
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 DPatton - please attach checklist and return WO to close.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
Work Order Created Jan 27, 10:52 AM
Work Order: WO-01340045
Type: Upgrade
Priority: PC
👷
▶
3 Technician Assigned Jan 27, 11:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 51m, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
✔️
Status: Completed by Derick Velazquez Jan 27, 11:07 PM
From: Scheduled
To: Completed
Duration in Previous: 11h 23m
⏱️
Labor Added Jan 27, 11:21 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 4.1 business days
🏁
Status: Closed by Derick Velazquez Feb 2, 11:15 PM
From: Completed
To: Closed
Duration in Previous: 6d 0h
⏳ 4.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 6, 5:46 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 18h
⏳ 0.8 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 8, 12:37 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 18h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 3:28 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 2h
📄
Status: Ready to Bill by Diane Patton Feb 10, 4:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 43m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Completed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 27, 8:00 AM
Created
Jan 27, 10:52 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03081121 Labor Open 0.75 $56.48 Jan 27, 11:21 PM

Details