Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340048 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Jan 27, 2026 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Completed
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Closed
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Incomplete
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 27, 2026 Invoiced: Jan 29, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Assigned ▶ Running 0 0
Jan 27 → Jan 27 Scheduled ▶ Running 0 0
Jan 27 → Jan 27 Tech On Site ▶ Running 0 0
Jan 27 → Jan 27 Tech Off Site ▶ Running 0 0
Jan 27 → Jan 28 Completed ▶ Running 1 1
Jan 28 → Jan 28 Closed ▶ Running 0 1
Jan 28 → Jan 29 Incomplete ▶ Running 1 2
Dispatch 0.1d
Coordinators 0.5d
Field Work 0.4d
Incomplete 1.1d (excluded)
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.5 days
Field Work
0.4 days
Incomplete (excluded from total)
1.1 days
Created: Jan 27, 2026 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
2.4 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 36 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
1.1d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
Work Order Created Jan 27, 10:53 AM
Work Order: WO-01340048
Type: Upgrade
Priority: PC
👷
▶
3 Technician Assigned Jan 27, 11:34 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 40m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 27, 3:41 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis Jan 27, 7:07 PM
From: Completed
To: Closed
Duration in Previous: 3h 25m
⚠️
Status: Incomplete by Mark Franks Jan 28, 1:20 PM
From: Closed
To: Incomplete
Duration in Previous: 18h 12m
🏁
Status: Closed by Robert Lewis Jan 28, 9:49 PM
From: Incomplete
To: Closed
Duration in Previous: 8h 29m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Jan 31, 1:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
2 Status: Invoice Pending Jan 31, 1:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 11.0 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-252733

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 27, 8:00 AM
Created
Jan 27, 10:53 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03080257 Labor Open 0.75 $56.48 Jan 27, 3:43 PM

Details