Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340174 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 27, 2026 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 27, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0
Jan 27 → Jan 27 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 27, 2026 Completed: Jan 27, 2026 (31 days early)
📅
0.4 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 36 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of the stretcher, and found no issues.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
PM SWINGLE, MICHAEL
📄 Description
Eye Surgery Stretcher

Timeline

📋
▶
2 Work Order Created Jan 27, 2:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 27, 4:14 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Michael Swingle
⏱️
▶
2 Labor Added Jan 27, 5:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 30m
📄
Status: Ready to Bill by Hannah Shaw Jan 28, 5:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 42m
📨
Status: Invoice Pending by Hannah Shaw Jan 28, 5:51 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22m, 0m
⏳ 2.8 business days
🧾
Invoice Created Jan 30, 11:08 PM
Invoice Number: SM-252474

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 27, 2:11 PM
Invoice #
SM-252474

Work Details (1)

Name Type Status Qty Amount Date
WL-03080592 Labor Open 0.5 $0.00 Jan 27, 5:45 PM

Details