Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340177 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 27, 2026 → Feb 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 3, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Jan 27 → Feb 4, 2026
6 business days (counted)
Running total: 6 of 5 biz days used
Created: Jan 27, 2026 Completed: Feb 4, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 5
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0 / 5
Jan 27 → Feb 4 Assigned ▶ Running 6 6 / 5
Dispatch 0.0d
Coordinators 6.6d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Billing
0.1 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Feb 4, 2026 (on time)
📅
6.6 days Total Age
⏱️
6.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 36 days old
🚨
Primary Delay 6.5 days stuck in "Assigned"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.5d / 0.5d SLA
Closed
2.1d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.4.26 hshaw - Work Performed stated; replaced failed cpr iso. Please enter the part# to WOD even though it was supplied by customer.


🔧 Work Performed
replaced failed cpr iso and used mfg work sheet to ensure bed is ready for use
🔍 Technician Findings
head inop
⚠️ Problem Description
cpr isolator failed Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 2:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 3:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 56m
⚠️ 5.0 business days
⏱️
Labor Added Feb 2, 10:11 AM
Type: Labor
Status: Open
Qty: 2
⏳ 3.0 business days
✔️
Status: Completed by Carlos Robles Feb 4, 9:28 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 18h, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Feb 4, 12:01 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2h 32m
🔩
▶
2 Parts Added Feb 4, 12:37 PM
Parts Added → Status: Closed
🏁
Status: Closed by Carlos Robles
From: WO Correction Needed
To: Closed
Duration in Previous: 37m
📄
▶
2 Status: Ready to Bill Feb 5, 11:16 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 6, 8:00 AM
Invoice Number: SM-253046

Bottlenecks

Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 27, 2:12 PM
Invoice #
SM-253046

Work Details (2)

Name Type Status Qty Amount Date
WL-03087685 Labor Open 2 $190.00 Feb 2, 10:11 AM
WL-03091184 Parts Open 1 $12.25 Feb 4, 12:37 PM

Details