Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340295 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 28, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (9 biz days late)
Active: 14 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
13d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 18, 2026
13 business days (counted)
Running total: 14 of 5 biz days used
Created: Jan 28, 2026 Completed: Feb 18, 2026
Business Days Used 14 / 5
0 5d budget +9d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 5
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 1 / 5
Jan 29 → Feb 18 Assigned ▶ Running 13 14 / 5
Dispatch 0.0d
Coordinators 16.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.0 days
Over SLA
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 18, 2026 (13 days late)
📅
15.0 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
20.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 35 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 20.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Closed
7.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Thoroughly evaluated bed and all functions.
🔍 Technician Findings
No faults found with the bed
⚠️ Problem Description
GE Requested: SN Q219AD3444 GE 603480789 Device is not working. No other information provided. The bed is at 4th floor hallway
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 9:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 29, 8:57 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 14.0 business days
⏱️
▶
2 2x Labor Added Feb 18, 4:29 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20d 7h, 0m
⚠️ 7.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 18h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Closed
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 28, 9:46 AM
Invoice #
SM-255180

Work Details (2)

Name Type Status Qty Amount Date
WL-03110795 Labor Open 0.5 $0.00 Feb 18, 4:29 PM
WL-03110796 Labor Open 1 $0.00 Feb 18, 4:29 PM

Details