Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340326 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 28, 2026 → Feb 7, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 4, 2026

✗ SLA Missed (2 biz days late)

Active: 7 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 7, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 28 → Jan 28, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

1d

▶ Clock Running

Status: Ready for Scheduling

Jan 28 → Jan 29, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

6d

▶ Clock Running

Status: Assigned

Jan 29 → Feb 7, 2026

6 business days (counted)

Running total: 7 of 5 biz days used

Created: Jan 28, 2026 Completed: Feb 7, 2026

Business Days Used 7 / 5

0 5d budget +2d over

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 28 → Jan 28	Created	▶ Running	0	0 / 5
Jan 28 → Jan 29	Ready for Scheduling	▶ Running	1	1 / 5
Jan 29 → Feb 7	Assigned	▶ Running	6	7 / 5

Dispatch 0.0d

Coordinators 8.9d

Billing 0.0d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
8.9 days
Over SLA

Billing
0.0 days

Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 7, 2026 (2 days late)

📅

7.9 days Total Age

⏱️

7.0d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

10.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Jan 28, 2026

Visit 2 Feb 7, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 35 days old

🚨

Primary Delay 7.0 days stuck in "Assigned"

⏱️

Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

1.9d / 1.0d SLA

Assigned

7.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

3.8d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        cpr isolator replaced 
returned bed back to service                    

🔍 Technician Findings

                        cpr isolator replaced 
returned bed back to service                    

⚠️ Problem Description

                        Yves Dessin: head of bed inop                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Jan 28, 11:36 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 1m

⏱️

2x Labor Added Jan 28, 3:22 PM

Type: Labor, Parts

Status: Open

Qty: 2, 1

👷

▶

2 Technician Assigned Jan 29, 8:59 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 21h 21m

⚠️ 7.0 business days

⏱️

▶

3 Labor Added Feb 7, 11:38 AM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Yves Dessin

From: Assigned

To: Completed

Duration in Previous: 9d 2h

🏁

Status: Closed by Yves Dessin

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 3.2 business days

📄

▶

2 Status: Ready to Bill Feb 12, 1:44 AM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 0m

🧾

Invoice Created Feb 12, 8:00 AM

Invoice Number: SM-253664

Bottlenecks

Ready for Scheduling

Duration: 1.9 business days (threshold: 1.0 business days)

Exceeded by 7.4 business hours

Assigned

Duration: 7.0 business days (threshold: 4.0 business hours)

Exceeded by 6.5 business days

Closed

Duration: 3.8 business days (threshold: 1.0 business days)

Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Jan 28, 11:36 AM

Invoice #

SM-253664

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03081960	Labor	Open	2	$190.00	Jan 28, 3:22 PM
WL-03081961	Parts	Open	1	$10.78	Jan 28, 3:22 PM
WL-03096562	Labor	Open	0.25	$0.00	Feb 7, 11:38 AM