Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340327 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 28, 2026 → Jan 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (2 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 28, 2026 Completed: Jan 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0
Jan 28 → Jan 28 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
0.1 days
Created: Jan 28, 2026 Due: Feb 27, 2026 Completed: Jan 28, 2026 (30 days early)
📅
0.5 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I checked all functions of the stretcher and found no issues. I checked electrical with electrical safety tester.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
MICHAEL SWINGLE: PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 11:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 28, 2:19 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Michael Swingle
⏱️
▶
2 Labor Added Jan 28, 2:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 29, 1:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 43m
📨
▶
2 Status: Invoice Pending Jan 29, 1:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 30, 11:08 PM
Invoice Number: SM-252539

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 28, 11:36 AM
Invoice #
SM-252539

Work Details (1)

Name Type Status Qty Amount Date
WL-03081808 Labor Open 0.75 $0.00 Jan 28, 2:24 PM

Details