Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340332 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 28, 2026 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 25, 2026
✓ SLA Met (18 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 28, 2026 Completed: Jan 29, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 29 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.9d
Field Work 2.9d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
0.5 days
Created: Jan 28, 2026 Due: Feb 25, 2026 Completed: Feb 2, 2026 (23 days early)
📅
3.9 days Total Age
⏱️
2.9d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 2.9 days stuck in "Completed"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Completed
2.9d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
4 Work Order Created Jan 28, 11:44 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 2.0 business days
✔️
Status: Completed by Tami Dawe Jan 29, 11:53 AM
From: Assigned
To: Completed
Duration in Previous: 1d 0h
⏳ 3.0 business days
🏁
Status: Closed by Tami Dawe Feb 2, 12:43 PM
From: Completed
To: Closed
Duration in Previous: 4d 0h
📄
Status: Ready to Bill by Tami Dawe Feb 3, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 48m
📨
▶
3 Status: Invoice Pending Feb 3, 1:20 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252915
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Completed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 28, 11:44 AM
Invoice #
SM-252915

Work Details (1)

Name Type Status Qty Amount Date
WL-03081482 Parts Open 1 $489.00 Jan 28, 11:46 AM

Details