Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340400 ↗ ServiceMax

UNISENSOR USA, INC • Repair • PC

📍 Unisensor USA — 2301 E US Hwy 223, Adrian MI, 49221

Jan 28, 2026 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 4, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
0d
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 28, 2026 Completed: Jan 28, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.6 days
Over SLA
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Jan 28, 2026 (7 days early)
📅
0.0 days Total Age
⏱️
1.6d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 1.6 days stuck in "Ready to Bill"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired IDP3 pump
📄 Description
REPAIRED IDP3 PUMP - STD 115V

Timeline

📋
▶
4 Work Order Created Jan 28, 1:04 PM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 5m
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
✔️
Status: Completed by Tami Dawe Jan 28, 1:18 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
📄
Status: Ready to Bill by Tami Dawe Jan 28, 2:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 52m
📨
▶
3 Status: Invoice Pending Jan 29, 9:33 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-252485

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Jan 28, 1:04 PM
Invoice #
SM-252485

Work Details (1)

Name Type Status Qty Amount Date
WL-03081627 Labor Open 1 $1,155.66 Jan 28, 1:06 PM

Details