Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340412 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jan 28, 2026 → Jan 28, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 28, 2026 Completed: Jan 28, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 5
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 5
Jan 28 → Jan 28 Assigned ▶ Running 0 0 / 5
Jan 28 → Jan 28 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.1 days
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Jan 28, 2026 (7 days early)
📅
0.7 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 1.0 days stuck in "Closed"
⏱️
Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Bed is shop with Broken sign on bed. Verified operation no issue identified.
🔍 Technician Findings
Note stating broken, need to asses issues.
⚠️ Problem Description
Craig Walker: Bed is shop with Broken sign on bed. Verified operation no issue identified.
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Jan 28, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 28, 4:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 43m
🔧
Status: Tech On Site by Kevin Cogdill Jan 28, 6:16 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2h 4m
⏱️
3x Labor Added Jan 28, 6:38 PM
Type: Labor, Expenses
Status: Open
Qty: 1.5, 0.25
✔️
▶
2 Status: Completed Jan 28, 6:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Jan 29, 1:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 1, 1:34 PM
Invoice Number: SM-252539

Bottlenecks

Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 28, 1:27 PM
Invoice #
SM-252539

Work Details (3)

Name Type Status Qty Amount Date
WL-03082383 Labor Open 1.5 $0.00 Jan 28, 6:38 PM
WL-03082384 Labor Open 0.25 $0.00 Jan 28, 6:38 PM
WL-03082385 Expenses Open 1 $0.00 Jan 28, 6:38 PM

Details