Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340413 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jan 28, 2026 → Jan 28, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 28, 2026 Completed: Jan 28, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 5
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 5
Jan 28 → Jan 28 Assigned ▶ Running 0 0 / 5
Jan 28 → Jan 28 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Jan 28, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Craig Walker: Auxillery power outlet not working.
🔧 Work Performed
Pushed plug the rest of the way into the wall.
🔍 Technician Findings
Craig Walker: Auxillery power outlet not working.
⚠️ Problem Description
Craig Walker: Auxillery power outlet not working.
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Jan 28, 1:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
3x Labor Added Jan 28, 3:48 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 22
👷
▶
4 Technician Assigned Jan 28, 4:13 PM
Technician Assigned → Status: Assigned → Status: Tech On Site → Status: Closed
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 44m
🔧
Status: Tech On Site by Craig Walker
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 1m, 0m
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 0m
📄
▶
3 Status: Ready to Bill Jan 29, 1:55 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 30, 6:39 PM
Invoice Number: SM-252539

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Jan 28, 1:28 PM
Invoice #
SM-252539

Work Details (3)

Name Type Status Qty Amount Date
WL-03082058 Labor Open 1.25 $0.00 Jan 28, 3:48 PM
WL-03082059 Labor Open 2 $0.00 Jan 28, 3:48 PM
WL-03082060 Travel Open 22 $0.00 Jan 28, 3:48 PM

Details