Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340417 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 28, 2026 → Feb 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 7, 2026
6 business days (counted)
Running total: 7 of 5 biz days used
Created: Jan 28, 2026 Completed: Feb 7, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 5
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 1 / 5
Jan 29 → Feb 7 Assigned ▶ Running 6 7 / 5
Dispatch 0.0d
Coordinators 8.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.7 days
Over SLA
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 7, 2026 (2 days late)
📅
7.7 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 35 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
cpr isolator replaced and installed returned bed back to service
🔍 Technician Findings
cpr isolator replaced and installed returned bed back to service
⚠️ Problem Description
Yves Dessin: CPR isolator needed
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 28, 1:37 PM
Work Order: WO-01340417
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Jan 28, 1:45 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
⏱️
2x Labor Added Jan 28, 6:49 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
👷
▶
2 Technician Assigned Jan 29, 9:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 15m
⚠️ 7.0 business days
✔️
▶
2 Status: Completed Feb 7, 12:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Feb 12, 1:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 12, 8:00 AM
Invoice Number: SM-253665

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 28, 1:37 PM
Invoice #
SM-253665

Work Details (2)

Name Type Status Qty Amount Date
WL-03082410 Labor Open 2 $190.00 Jan 28, 6:49 PM
WL-03082411 Parts Open 1 $10.78 Jan 28, 6:49 PM

Details