Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340418 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 28, 2026 → Feb 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (4 biz days late)
Active: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
8d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 10, 2026
8 business days (counted)
Running total: 9 of 5 biz days used
Created: Jan 28, 2026 Completed: Feb 10, 2026
Business Days Used 9 / 5
0 5d budget +4d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 5
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 1 / 5
Jan 29 → Feb 10 Assigned ▶ Running 8 9 / 5
Dispatch 0.0d
Coordinators 10.7d
Billing 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.7 days
Over SLA
Billing
0.9 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 10, 2026 (5 days late)
📅
9.7 days Total Age
⏱️
9.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 35 days old
🚨
Primary Delay 9.0 days stuck in "Assigned"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
9.0d / 0.5d SLA
Closed
4.2d / 1.0d SLA
WO Correction Needed
0.9d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13 SRogers: Part added and moved back to closed. Thank you.


2.13.26 hshaw - missing part#

🔧 Work Performed
replaced failed cpr iso as per mfg sheet and verified bed is ready for use
🔍 Technician Findings
head inop
⚠️ Problem Description
cpr iso failed Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 1:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 23m
⏳ 3.0 business days
⏱️
Labor Added Feb 2, 10:17 AM
Type: Labor
Status: Open
Qty: 2
⚠️ 7.0 business days
✔️
Status: Completed by Carlos Robles Feb 10, 3:44 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12d 6h, 0m
⏳ 3.1 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 13, 1:08 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 9h
🔩
▶
2 Parts Added Feb 13, 8:14 AM
Parts Added → Status: Closed
🏁
Status: Closed by Shawn Rogers
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 6m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 1:04 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 16h, 0m
💰
Status: Invoiced by Hannah Shaw Feb 16, 1:10 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-254044

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 28, 1:42 PM
Invoice #
SM-254044

Work Details (2)

Name Type Status Qty Amount Date
WL-03087696 Labor Open 2 $190.00 Feb 2, 10:17 AM
WL-03104551 Parts Open 1 $10.78 Feb 13, 8:14 AM

Details