Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340450 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 28, 2026 → Feb 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 7, 2026
6 business days (counted)
Running total: 7 of 5 biz days used
Created: Jan 28, 2026 Completed: Feb 7, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 5
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 1 / 5
Jan 29 → Feb 7 Assigned ▶ Running 6 7 / 5
Dispatch 0.0d
Coordinators 8.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.5 days
Over SLA
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 7, 2026 (2 days late)
📅
7.5 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 35 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
cpr isolator replaced and installed returned bed back to service
🔍 Technician Findings
cpr isolator replaced and installed returned bed back to service
⚠️ Problem Description
CPR isolator needed Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 2:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Jan 28, 6:59 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
👷
▶
2 Technician Assigned Jan 29, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 13m
⚠️ 7.0 business days
✔️
Status: Completed by Yves Dessin Feb 7, 12:06 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 10:35 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4d 22h, 0m
💰
Status: Invoiced by Hannah Shaw Feb 12, 10:46 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m
🧾
Invoice Created Feb 13, 8:00 AM
Invoice Number: SM-253690

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 28, 2:46 PM
Invoice #
SM-253690

Work Details (2)

Name Type Status Qty Amount Date
WL-03082419 Labor Open 2 $190.00 Jan 28, 6:59 PM
WL-03082420 Parts Open 1 $10.78 Jan 28, 6:59 PM

Details