Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340468 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 28, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 28, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 30 Ready for Scheduling ▶ Running 2 2
Jan 30 → Jan 30 Assigned ▶ Running 0 2
Jan 30 → Jan 30 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.8d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.8 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jan 28, 2026 Due: Feb 27, 2026 Completed: Jan 30, 2026 (28 days early)
📅
2.5 days Total Age
⏱️
2.5d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 2.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PMD UNIT PER MFG INSTRUCTIONS
🔍 Technician Findings
FOUND UNIT NEEDING PM
⚠️ Problem Description
Rozier Cole: pm
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 3:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Jan 30, 8:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Matthew Bateman
Technician: Rozier Cole
🔧
▶
4 Status: Tech On Site Jan 30, 10:54 AM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 12:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 2, 3:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 24m, 0m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252822

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jan 28, 3:06 PM
Invoice #
SM-252822

Work Details (1)

Name Type Status Qty Amount Date
WL-03084817 Labor Open 1 $0.00 Jan 30, 10:55 AM

Details