Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340469 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 28, 2026 → Jan 30, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed

Active: 2 biz days

🕐 Clock stopped: Invoiced (Jan 30, 2026)

▶ Clock Running

Status: Created

Jan 28 → Jan 28, 2026

0 business days (counted)

Running total: 0 of ? biz days used

2d

▶ Clock Running

Status: Ready for Scheduling

Jan 28 → Jan 30, 2026

2 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jan 30 → Jan 30, 2026

0 business days (counted)

Running total: 2 of ? biz days used

0d

▶ Clock Running

Status: Completed

Jan 30 → Jan 30, 2026

0 business days (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 30 → Jan 30, 2026

0 business days (counted)

Running total: 2 of ? biz days used

Created: Jan 28, 2026 Invoiced: Jan 30, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 28 → Jan 28	Created	▶ Running	0	0
Jan 28 → Jan 30	Ready for Scheduling	▶ Running	2	2
Jan 30 → Jan 30	Tech On Site	▶ Running	0	2
Jan 30 → Jan 30	Completed	▶ Running	0	2
Jan 30 → Jan 30	Assigned	▶ Running	0	2

Dispatch 0.0d

Coordinators 1.9d

Field Work 1.0d

Billing 0.4d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
1.9 days
Over SLA

Field Work
1.0 days

Billing
0.4 days

Created: Jan 28, 2026 Due: Feb 27, 2026 Completed: Jan 30, 2026 (28 days early)

📅

2.5 days Total Age

⏱️

2.0d in Closed Longest Stage

🔄

7 transitions Status Changes

⚠️

1.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 35 days old

🚨

Primary Delay 2.0 days stuck in "Closed"

⏱️

Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

1.9d / 1.0d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

1.0d / 1.0d SLA

Assigned

0.0d / 0.5d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM UNIT PER MFG INSTRUCTIONS                    

🔍 Technician Findings

                        FOUND UNIT NEEDING PM                    

⚠️ Problem Description

                        Rozier Cole: pm                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Jan 28, 3:06 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 1m

⏳ 2.0 business days

🔧

▶

3 Status: Tech On Site Jan 29, 10:08 PM

Status: Tech On Site → Labor Added → Status: Completed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

✔️

Status: Completed by Rozier Cole

From: Tech On Site

To: Completed

Duration in Previous: 1m

👷

▶

3 Technician Assigned Jan 30, 7:57 AM

Technician Assigned → Status: Assigned → Status: Closed

👷

Status: Assigned by Matthew Bateman

From: Completed

To: Assigned

Duration in Previous: 9h 47m

🏁

Status: Closed by Matthew Bateman

From: Assigned

To: Closed

Duration in Previous: 1m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 2, 12:01 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 4h

📨

Status: Invoice Pending by Hannah Shaw Feb 2, 3:32 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 3h 31m, 0m

🧾

Invoice Created Feb 3, 9:00 AM

Invoice Number: SM-252822

Bottlenecks

Ready for Scheduling

Duration: 1.9 business days (threshold: 1.0 business days)

Exceeded by 7.0 business hours

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Rozier Cole

Scheduled

N/A

Created

Jan 28, 3:06 PM

Invoice #

SM-252822

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03084304	Labor	Open	1	$0.00	Jan 29, 10:09 PM