📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116
Jan 28, 2026 → Feb 5, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Completed
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 5 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 6 of 5 biz days used
Created: Jan 28, 2026Completed: Feb 5, 2026
Business Days Used6 / 5
05d budget+1d over
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 28 → Jan 28
Created
▶ Running
0
0 / 5
Jan 28 → Jan 28
Ready for Scheduling
▶ Running
0
0 / 5
Jan 28 → Feb 4
Completed
▶ Running
5
5 / 5
Feb 4 → Feb 5
Assigned
▶ Running
1
6 / 5
Dispatch0.0d
Coordinators1.6d
Field Work5.4d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Field Work
5.4 days
Over SLA
Billing
0.0 days
Created: Jan 28, 2026
Due: Feb 4, 2026
Completed: Feb 5, 2026 (on time)
📅
6.4 daysTotal Age
⏱️
5.4d in CompletedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
6.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay5.4 days stuck in "Completed"
⏱️
Total Delay6.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Completed
5.4d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2.4 M. Bateman Tech is unable to close same day as serviced due to waiting on PO from GE.
🔧Work Performed
zeroed scale for bed. tested alarm. functions fine. Bed requires a minimum weight present to arm. suspect user error. cycle tested bed. Bed is ready to be returned to service upon receiving PO.
🔍Technician Findings
after troubleshooting no issue was found.
⚠️Problem Description
"alarm wont work"
Sanchez, Jon
📄Description
Bed, Electric
PDF
Quote for PO Request Time 601771242
Jan 28, 2026
PDF
GE Healthcare PO# 4010584745HTM Revision 0
Feb 5, 2026
Timeline
📋
▶
2
Work Order Created Jan 28, 3:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏱️
▶
2
2x Labor Added Jan 28, 4:04 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From:Ready for Scheduling
To:Completed
Duration in Previous:16m
⚠️6.0 business days
👷
▶
2
Technician Assigned Feb 4, 2:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From:Completed
To:Assigned
Duration in Previous:6d 22h
✔️
▶
2
Status: Completed Feb 5, 1:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jon Sanchez
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Feb 6, 3:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Feb 9, 8:00 AM
Invoice Number:SM-253386
Bottlenecks
Completed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)