Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340482 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 28, 2026 → Feb 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Completed
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 5 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 6 of 5 biz days used
Created: Jan 28, 2026 Completed: Feb 5, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 5
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 5
Jan 28 → Feb 4 Completed ▶ Running 5 5 / 5
Feb 4 → Feb 5 Assigned ▶ Running 1 6 / 5
Dispatch 0.0d
Coordinators 1.6d
Field Work 5.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Field Work
5.4 days
Over SLA
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 5, 2026 (on time)
📅
6.4 days Total Age
⏱️
5.4d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 35 days old
🚨
Primary Delay 5.4 days stuck in "Completed"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Completed
5.4d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.4 M. Bateman Tech is unable to close same day as serviced due to waiting on PO from GE.

🔧 Work Performed
Fixed power plug. cycle checked bed. bed is ready to be returned to service upon receiving PO
🔍 Technician Findings
after troubleshooting found power plug loose.
⚠️ Problem Description
"Broken" Sanchez, Jon
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 3:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
2 Labor Added Jan 28, 3:58 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Ready for Scheduling
To: Completed
Duration in Previous: 9m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Feb 4, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Completed
To: Assigned
Duration in Previous: 6d 22h
✔️
▶
2 Status: Completed Feb 5, 1:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 6, 3:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 9, 8:00 AM
Invoice Number: SM-253385

Bottlenecks

Completed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 28, 3:49 PM
Invoice #
SM-253385

Work Details (1)

Name Type Status Qty Amount Date
WL-03082077 Labor Open 1 $95.00 Jan 28, 3:58 PM

Details