Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340533 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 29, 2026 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (2 biz days late)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 4, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0
Jan 29 → Feb 4 Assigned ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.2d
Field Work 0.0d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Jan 29, 2026 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
5.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.5.26 hshaw - missing PM checklist

1/29/26 SReich - CF-82376 had two requests: cpr isolator, and bed pm. Per teams message from Brandi Alvarez, two WOs were created from the same CF. CF can only attach to one WO.

🔧 Work Performed
PREFORMED BED PM AS PER MFG WORK SHEET AND BED IS READY FOR USE
🔍 Technician Findings
FOUND BED
⚠️ Problem Description
bed pm Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 29, 7:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 56m
⏳ 3.0 business days
⏱️
Labor Added Feb 2, 11:04 AM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
✔️
▶
2 Status: Completed Feb 4, 10:15 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 5, 12:24 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 2h
🏁
Status: Closed by Carlos Robles Feb 5, 12:40 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 16m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 1:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Feb 6, 5:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 9:00 AM
Invoice Number: SM-253392

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 29, 7:58 AM
Invoice #
SM-253392

Work Details (1)

Name Type Status Qty Amount Date
WL-03087809 Labor Open 1 $0.00 Feb 2, 11:04 AM

Details