Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340575 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 29, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✓ SLA Met (8 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 6, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Feb 6 Assigned ▶ Running 6 6
Dispatch 0.0d
Coordinators 7.0d
Billing 2.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Billing
2.2 days
Over SLA
Created: Jan 29, 2026 Due: Feb 19, 2026 Completed: Feb 6, 2026 (13 days early)
📅
7.0 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
IDP15 Exchange Pump

Timeline

📋
▶
4 Work Order Created Jan 29, 9:46 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 7.0 business days
✔️
Status: Completed by Tami Dawe Feb 6, 11:09 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 9, 9:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 10, 8:58 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253547

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 29, 9:46 AM
Invoice #
SM-253547

Work Details (1)

Name Type Status Qty Amount Date
WL-03083020 Parts Open 1 $1,215.50 Jan 29, 9:47 AM

Details