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← WO Overview

WO-01340644 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 CPC-Cryolab — 4430 E Adamo Dr Ste 305, Tampa FL, 33605

Jan 29, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 18, 2026
13 business days (counted)
Running total: 13 of ? biz days used
7d
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 27, 2026
7 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Feb 18 Assigned ▶ Running 13 13
Feb 18 → Feb 27 Tech On Site ▶ Running 7 20
Dispatch 0.0d
Coordinators 14.0d
Field Work 8.0d
Billing 3.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.0 days
Over SLA
Field Work
8.0 days
Over SLA
Billing
3.5 days
Over SLA
Created: Jan 29, 2026 Due: Mar 1, 2026 Completed: Feb 26, 2026 (3 days early)
📅
20.0 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
22.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 19, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Completed with significant delays
Invoiced • 34 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.0d / 0.5d SLA
Tech On Site
8.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
1.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/18/2026 Evaluation found fil 1 out. Unit calibrates with a gain of 4 with fil 2. No rough pump sent in. Leak rate in 9 range. 2/19/2026 Cleaned spec-tube and replaced filaments. Cleaned vacuum system. Reassembled and started. 2/24/2026 Leak around Internal leak valve. Replaced and restarted. 2/26/2026 Perform fine test procedure, record parameter, chart record N/A. unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
Filament #1 burnt out, Filament #2 High gain of 4
⚠️ Problem Description
Note 21.01.2026 15:21:16 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-21 14:21:09 Machine won't pull down to its required range 1x10-09. The problem appears to be a drifting background, where you can zero it out but the signal comes back almost instantly. ____________________ Parts Prediction 21.01.2026 09:00:00 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-21 07:59:53 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 G8603-60002 ____________________ Note 21.01.2026 09:00:00 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-21 07:59:53 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802. Machine won't pull down to its required range 1x10-09.
📄 Description
BR15
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
▶
3 Work Order Created Jan 29, 10:25 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 14.0 business days
🔧
Status: Tech On Site by Charles Sellon Feb 18, 10:30 AM
From: Assigned
To: Tech On Site
Duration in Previous: 20d 0h
⏳ 3.0 business days
⏱️
5x Labor Added Feb 20, 7:53 AM
Type: Labor, Parts
Status: Open
Qty: 4, 1
⏳ 3.0 business days
🔩
2x Parts Added Feb 24, 9:03 AM
Type: Parts
Status: Open
Qty: 1
⏳ 4.0 business days
✔️
▶
2 Status: Completed Feb 27, 8:43 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.9 business days
💵
Status: Billing Review by Hannah Shaw Mar 2, 7:11 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 22h
📄
Status: Ready to Bill by MICHAEL MCNAMARA Mar 2, 9:08 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1h 56m
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 12:57 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 48m
🧾
▶
2 Invoice Created Mar 3, 11:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 29m

Bottlenecks

Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Tech On Site
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Jan 29, 10:25 AM
Invoice #
SM-255410

Work Details (7)

Name Type Status Qty Amount Date
WL-03113426 Labor Open 4 $960.00 Feb 20, 7:53 AM
WL-03113427 Labor Open 4 $0.00 Feb 20, 7:53 AM
WL-03113428 Parts Open 1 $0.00 Feb 20, 7:53 AM
WL-03113429 Parts Open 1 $0.00 Feb 20, 7:53 AM
WL-03113430 Parts Open 1 $0.00 Feb 20, 7:53 AM
WL-03117212 Parts Open 1 $0.00 Feb 24, 9:03 AM
WL-03117213 Parts Open 1 $0.00 Feb 24, 9:03 AM

Details