Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340654 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 29, 2026 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✓ SLA Met (12 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 2, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Feb 2 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
0.5 days
Created: Jan 29, 2026 Due: Feb 19, 2026 Completed: Feb 2, 2026 (17 days early)
📅
3.0 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
4 Work Order Created Jan 29, 10:32 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
✔️
Status: Completed by Tami Dawe Feb 2, 11:04 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
📄
Status: Ready to Bill by Tami Dawe Feb 3, 9:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 42m
📨
Status: Invoice Pending by Hannah Shaw Feb 3, 1:21 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 34m
💰
▶
2 Status: Invoiced Feb 3, 1:43 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252918

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 29, 10:32 AM
Invoice #
SM-252918

Work Details (1)

Name Type Status Qty Amount Date
WL-03083139 Parts Open 1 $603.50 Jan 29, 10:33 AM

Details