Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340692 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 29, 2026 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (18 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 29 Assigned ▶ Running 0 0
Jan 29 → Feb 2 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.3d
Field Work 3.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.1 days
Created: Jan 29, 2026 Due: Feb 28, 2026 Completed: Feb 4, 2026 (24 days early)
📅
4.9 days Total Age
⏱️
3.0d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 3.0 days stuck in "Completed"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 29, 11:25 AM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-29T13:00:00.000+0000
⏳ 2.0 business days
⏱️
Labor Added Jan 31, 8:04 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 0.0 business days
✔️
Status: Completed by Derick Velazquez Feb 1, 10:09 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 10h
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Feb 4, 11:07 AM
From: Completed
To: Closed
Duration in Previous: 2d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 7h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 29, 8:00 AM
Created
Jan 29, 11:25 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03086788 Labor Open 0.75 $56.48 Jan 31, 8:04 PM

Details