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← WO Overview

WO-01340745 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Delta — 3901 Lone Tree Way, Antioch CA, 94509

Jan 29, 2026 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 7 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 9, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Closed
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 29 Scheduled ▶ Running 0 0
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0
Jan 29 → Feb 9 Scheduled ▶ Running 7 7
Feb 9 → Feb 9 Closed ▶ Running 0 7
Dispatch 0.0d
Coordinators 7.7d
Field Work 0.0d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.7 days
Over SLA
Field Work
0.0 days
Billing
2.3 days
Over SLA
Created: Jan 29, 2026 Due: Dec 31, 2026 Completed: Feb 9, 2026 (325 days early)
📅
7.7 days Total Age
⏱️
7.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026
Visit 5 Feb 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 7.7 days stuck in "Scheduled"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
7.7d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29/2026 1300 CM ack msg LM w/NN; 1/29/2026 1259 NN avail; LM w/Julian re cnfm; 1305 Jonathan cnfm; ack cnfm; LM w/NN; 1318 NN ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 29, 1:01 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 29, 1:22 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20m
⏳ 2.9 business days
⏱️
▶
3 2x Labor Added Feb 2, 7:13 AM
2x Labor Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 2, 10:22 PM
Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 3, 2:10 PM
Type: Labor
Status: Open
Qty: 8
💵
▶
3 2x Expenses Added Feb 3, 5:17 PM
2x Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 4, 11:20 AM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Feb 5, 12:06 AM
4x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 5, 5:14 PM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⏳ 1.8 business days
⏱️
▶
3 Labor Added Feb 6, 6:35 PM
Labor Added → 2x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 7, 11:41 AM
Type: Labor, Expenses
Status: Open
Qty: 11
⏳ 1.0 business days
🏁
▶
2 Status: Closed Feb 9, 12:27 PM
Status: Closed → Status: Closed
🏁
Status: Closed by Wayne Rush
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 30m
🧾
▶
2 Invoice Created Feb 13, 4:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 19m

Bottlenecks

Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Feb 3, 8:00 AM
Created
Jan 29, 1:01 PM
Invoice #
SM-253957

Work Details (30)

Name Type Status Qty Amount Date
WL-03087556 Labor Open 11 $440.00 Feb 2, 7:13 AM
WL-03087558 Expenses Open 1 $64.95 Feb 2, 7:14 AM
WL-03087559 Expenses Open 1 $474.67 Feb 2, 7:15 AM
WL-03087560 Expenses Open 1 $252.98 Feb 2, 7:16 AM
WL-03088929 Expenses Open 1 $68.00 Feb 2, 10:22 PM
WL-03088930 Expenses Open 1 $68.00 Feb 2, 10:23 PM
WL-03088931 Expenses Open 1 $68.00 Feb 2, 10:24 PM
WL-03088932 Expenses Open 1 $68.00 Feb 2, 10:24 PM
WL-03088933 Expenses Open 1 $68.00 Feb 2, 10:24 PM
WL-03089546 Labor Open 8 $977.00 Feb 3, 2:10 PM
WL-03089914 Expenses Open 1 $29.94 Feb 3, 5:17 PM
WL-03089915 Expenses Open 1 $54.78 Feb 3, 5:17 PM
WL-03089918 Expenses Open 1 $35.67 Feb 3, 5:19 PM
WL-03089920 Expenses Open 1 $32.94 Feb 3, 5:20 PM
WL-03091093 Labor Open 8 $977.00 Feb 4, 11:20 AM
WL-03091094 Expenses Open 1 $42.95 Feb 4, 11:21 AM
WL-03091096 Expenses Open 1 $37.76 Feb 4, 11:22 AM
WL-03092448 Expenses Open 1 $31.49 Feb 5, 12:06 AM
WL-03092449 Expenses Open 1 $209.44 Feb 5, 12:07 AM
WL-03092450 Expenses Open 1 $209.44 Feb 5, 12:07 AM
WL-03092451 Expenses Open 1 $209.44 Feb 5, 12:07 AM
WL-03092452 Expenses Open 1 $209.44 Feb 5, 12:08 AM
WL-03093895 Labor Open 8 $977.00 Feb 5, 5:14 PM
WL-03093901 Expenses Open 1 $44.04 Feb 5, 5:15 PM
WL-03096054 Labor Open 4 $977.00 Feb 6, 6:35 PM
WL-03096055 Expenses Open 1 $37.34 Feb 6, 6:36 PM
WL-03096057 Expenses Open 1 $36.71 Feb 6, 6:37 PM
WL-03096058 Expenses Open 1 $71.13 Feb 6, 6:37 PM
WL-03096563 Labor Open 11 $440.00 Feb 7, 11:41 AM
WL-03096564 Expenses Open 1 $60.00 Feb 7, 11:41 AM

Details