Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340752 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 29, 2026 → Feb 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 5, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 7, 2026
5 business days (counted)
Running total: 6 of 5 biz days used
Created: Jan 29, 2026 Completed: Feb 7, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 5
Jan 29 → Jan 30 Ready for Scheduling ▶ Running 1 1 / 5
Jan 30 → Feb 7 Assigned ▶ Running 5 6 / 5
Dispatch 0.0d
Coordinators 7.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.7 days
Over SLA
Billing
0.0 days
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Feb 7, 2026 (1 days late)
📅
6.7 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.12.26 hshaw - chat tech to clarify the part#. PO was short.

🔧 Work Performed
gatch motor replaced and installed ran functional test returned bed back to service
🔍 Technician Findings
gatch motor replaced and installed ran functional test returned bed back to service
⚠️ Problem Description
Yves Dessin: Gatch motor inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 29, 1:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
2x Labor Added Jan 29, 5:55 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
👷
▶
2 Technician Assigned Jan 30, 8:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 36m
⚠️ 6.0 business days
✔️
Status: Completed by Yves Dessin Feb 7, 12:00 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
📨
▶
2 Status: Invoice Pending Feb 12, 10:30 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 13, 8:00 AM
Invoice Number: SM-253689

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 29, 1:23 PM
Invoice #
SM-253689

Work Details (2)

Name Type Status Qty Amount Date
WL-03083915 Labor Open 2 $190.00 Jan 29, 5:55 PM
WL-03083916 Parts Open 1 $445.69 Jan 29, 5:55 PM

Details