Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340783 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 29, 2026 → Jan 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 29, 2026 Completed: Jan 29, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0
Jan 29 → Jan 29 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
0.1 days
Created: Jan 29, 2026 Due: Feb 27, 2026 Completed: Jan 29, 2026 (29 days early)
📅
0.4 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I checked all functions of the stretcher and found no issues. I did an electrical safety test on bed.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
MICHAEL SWINGLE: PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 29, 2:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 2:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
⏱️
▶
3 Labor Added Jan 29, 5:48 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned
To: Completed
Duration in Previous: 2h 53m
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 3:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 41m
📨
▶
2 Status: Invoice Pending Jan 30, 3:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252700

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 29, 2:22 PM
Invoice #
SM-252700

Work Details (1)

Name Type Status Qty Amount Date
WL-03083903 Labor Open 1 $0.00 Jan 29, 5:48 PM

Details