Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340796 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Salem Hospital — 665 Winter Street SE, Salem OR, 97301

Jan 29, 2026 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Jan 26, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 29, 2026 Invoiced: Jan 26, 2026
Coordinators 0.1d
Billing 2.3d
✓ SLA Met
Coordinators
0.1 days
Billing
2.3 days
Over SLA
Created: Jan 29, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
0.0 days Total Age
⏱️
1.3d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 1.3 days stuck in "Ready to Bill"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
0.2d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missed expense

Timeline

📋
▶
2 Work Order Created Jan 29, 2:35 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Closed
To: Scheduled
Duration in Previous: 0m
🏁
▶
2 Status: Closed Jan 29, 3:07 PM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 13m
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 42m
💰
Status: Invoiced by Hannah Shaw Jan 30, 5:50 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 47m
⏳ 1.8 business days
🧾
Invoice Created Feb 2, 5:40 PM
Invoice Number: SM-252657

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Jan 20, 8:00 AM
Created
Jan 29, 2:35 PM
Invoice #
SM-252657

Work Details (1)

Name Type Status Qty Amount Date
WL-03083555 Expenses Open 1 $40.75 Jan 29, 3:08 PM

Details