Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340820 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 29, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 29, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 30 Ready for Scheduling ▶ Running 1 1
Jan 30 → Jan 30 Assigned ▶ Running 0 1
Dispatch 0.0d
Coordinators 2.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
0.2 days
Created: Jan 29, 2026 Due: Feb 27, 2026 Completed: Jan 30, 2026 (28 days early)
📅
1.5 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights. all functions were within spec and working fine. I placed bed back into service and is ready for use.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
MICHAEL SWINGLE: PM
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 29, 3:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 30, 8:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 26m
⏱️
▶
2 Labor Added Jan 30, 1:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 27m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 1:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Feb 2, 3:36 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252824

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 29, 3:22 PM
Invoice #
SM-252824

Work Details (1)

Name Type Status Qty Amount Date
WL-03085158 Labor Open 0.75 $0.00 Jan 30, 1:16 PM

Details