Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340835 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 29, 2026 → Feb 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 5, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 7, 2026
5 business days (counted)
Running total: 6 of 5 biz days used
Created: Jan 29, 2026 Completed: Feb 7, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 5
Jan 29 → Jan 30 Ready for Scheduling ▶ Running 1 1 / 5
Jan 30 → Feb 7 Assigned ▶ Running 5 6 / 5
Dispatch 0.0d
Coordinators 7.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.4 days
Over SLA
Billing
0.0 days
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Feb 7, 2026 (1 days late)
📅
6.4 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 29, 2026
Visit 2 Feb 7, 2026

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CPU replaced RAN ALL FUNCTIONAL TEST RETURNED BACK TO SERVICE
🔍 Technician Findings
CPU inop
⚠️ Problem Description
cpu needed Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 29, 3:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
Labor Added Jan 29, 6:35 PM
Type: Labor
Status: Open
Qty: 2
👷
▶
2 Technician Assigned Jan 30, 8:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 5m
⚠️ 6.0 business days
⏱️
2x Labor Added Feb 7, 12:25 PM
Type: Labor, Parts
Status: Open
Qty: 1
✔️
Status: Completed by Yves Dessin Feb 7, 12:34 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 4h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 9:51 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4d 21h, 0m
💰
Status: Invoiced by Hannah Shaw Feb 12, 9:59 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Feb 13, 8:00 AM
Invoice Number: SM-253682

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 29, 3:56 PM
Invoice #
SM-253682

Work Details (3)

Name Type Status Qty Amount Date
WL-03083979 Labor Open 2 $190.00 Jan 29, 6:35 PM
WL-03096579 Labor Open 1 $95.00 Feb 7, 12:25 PM
WL-03096580 Parts Open 1 $806.15 Feb 7, 12:25 PM

Details