Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340856 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Benioff Childrens Hospital — 747 52nd St, Oakland CA, 94609

Jan 29, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 30, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 1.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.0 days
Billing
1.5 days
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: Jan 30, 2026 (335 days early)
📅
1.0 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 34 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Tolls

Timeline

📋
▶
3 Work Order Created Jan 29, 8:52 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: a0hVU000002LsKPYA0, Tikisha Nock
💵
▶
2 Expenses Added Jan 30, 10:44 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Tikisha Nock
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13h 52m, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 4h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 21m
⏳ 1.8 business days
🧾
▶
2 Invoice Created Feb 6, 6:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h

Bottlenecks

Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Jan 29, 8:51 PM
Created
Jan 29, 8:52 PM
Invoice #
SM-253121

Work Details (1)

Name Type Status Qty Amount Date
WL-03084759 Expenses Open 1 $18.49 Jan 30, 10:44 AM

Details