Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340857 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 30, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 30, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.5 days
Created: Jan 30, 2026 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
0.2 days Total Age
⏱️
0.5d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 33 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/30/26 MMcNamara

Problem Description:    
Probe won't activate.

Technician Findings:    
Broken connector. Will require cable replacement.
UDI label needs replacement..

Work Performed    
Replaced defective cable/connector, created and installed new UDI label.. Tested unit.
🔧 Work Performed
Replaced defective cable/connector, created and installed new UDI label.. Tested unit
🔍 Technician Findings
Broken connector. Will require cable replacement. UDI label needs replacement.
⚠️ Problem Description
Probe won't activate

Timeline

📋
▶
2 Work Order Created Jan 30, 6:49 AM
Work Order Created → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Jan 30, 6:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 8m
⏱️
4x Labor Added Jan 30, 7:51 AM
Type: Labor
Status: Open
Qty: 0.25, 2.5, 0.5
✔️
▶
2 Status: Completed Jan 30, 8:41 AM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 0m
📨
▶
3 Status: Invoice Pending Jan 30, 12:32 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252680

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 30, 6:49 AM
Invoice #
SM-252680

Work Details (5)

Name Type Status Qty Amount Date
WL-03084555 Expenses Open 1 $0.00 Jan 30, 6:49 AM
WL-03084566 Labor Open 0.25 $26.25 Jan 30, 7:51 AM
WL-03084567 Labor Open 0.25 $29.75 Jan 30, 7:51 AM
WL-03084568 Labor Open 2.5 $297.50 Jan 30, 7:51 AM
WL-03084569 Labor Open 0.5 $52.50 Jan 30, 7:51 AM

Details