Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340952 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 30, 2026 → Jan 30, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 6, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 30, 2026 Completed: Jan 30, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0 / 5
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0 / 5
Jan 30 → Jan 30 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.2d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.3 days
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Jan 30, 2026 (7 days early)
📅
0.2 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 33 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset foot section handle - cycle tested unit - returned to service
🔍 Technician Findings
found foot section handle loose and inop
⚠️ Problem Description
repair request foot section handle inop Sebzda, Matthew
📄 Description
Bed, Birthing

Timeline

📋
▶
2 Work Order Created Jan 30, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 30, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 3m
⏱️
▶
2 Labor Added Jan 30, 12:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 33m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 12:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Feb 2, 3:36 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 10.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252824

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 30, 11:11 AM
Invoice #
SM-252824

Work Details (1)

Name Type Status Qty Amount Date
WL-03085112 Labor Open 0.75 $0.00 Jan 30, 12:48 PM

Details