Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340971 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lehigh Valley Hospital = Carbon — 2128 Blakeslee Blvd Dr E Lehighton, PA 18235, Lehighton PA, 18235

Jan 30, 2026 → Feb 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (215 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 12, 2026
9 business days (counted)
Running total: 9 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 21, 2026
5 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 12 Assigned ▶ Running 9 9
Feb 12 → Feb 21 Scheduled ▶ Running 5 14
Dispatch 0.5d
Coordinators 14.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.5 days
Over SLA
Coordinators
14.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: Feb 21, 2026 (313 days early)
📅
14.9 days Total Age
⏱️
9.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 33 days old
🚨
Primary Delay 9.4 days stuck in "Assigned"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Assigned
9.4d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury Rodney to return 2/18/2026

02/12/2026 SRobinson- Created follow up WO as requested. (WO-01351425)

01/30/2026 RFosbury assigned to FSE working to reschedule.

01/30/2026 SRobinson- Created follow up WO for the remaining. (Old wO-01313363) -Follow up Notes - FCO WO will need to be rescheduled


-Previous notes -

01/21/2026 Called Brian Salazar at 1-610-402-5337 verified serial numbers are at a different location, Brian will call me back tomorrow morning. 


.-Previous notes -


10/30/2025 RFosbury - dispatched FU WO to fse.

🔧 Work Performed
FCO86600081
🔍 Technician Findings
NONE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jan 30, 11:43 AM
Work Order: WO-01340971
Type: FCO
Priority: PC
👷
▶
2 Technician Assigned Jan 30, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 4h 8m
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Feb 12, 4:12 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 13d 0h
📅
Dispatch Scheduled by Rich Fosbury Feb 13, 12:54 PM
Scheduled For: 2026-02-20T00:00:00.000+0000
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 2:58 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-20T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 17, 12:44 PM
Scheduled For: 2026-02-18T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 18, 12:25 PM
Scheduled For: 2026-02-18T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Feb 21, 11:32 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 19h, 0m
⏳ 3.0 business days
⏱️
Labor Added Feb 25, 11:13 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 11:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Assigned
Duration: 9.4 business days (threshold: 4.0 business hours)
Exceeded by 8.9 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 18, 8:00 AM
Created
Jan 30, 11:43 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03115184 Labor Open 2 $237.50 Feb 21, 11:32 AM
WL-03115185 Labor Open 1.5 $155.00 Feb 21, 11:32 AM
WL-03115186 Labor Open 1.5 $0.00 Feb 21, 11:32 AM
WL-03115187 Travel Open 44 $0.00 Feb 21, 11:32 AM
WL-03119261 Labor Open 0.016666666666667 $38.00 Feb 25, 11:13 AM

Details